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7844: Workforce Management v2019.1

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Course Type

  • ILT

Duration

  • 4 days

Target Audience

  • EndUsers
  • SuperUsers

Course Description

This curriculum covers the basic features and functionalities of Workforce Management (WFM). Through a combination of concepts and exercises, you will learn how to effectively manage workforce by automating and optimizing labor demand using planning, budgeting, forecasting, scheduling, and time and attendance features in Workforce Management (WFM).

Course Notes

  • 6 Lessons

Lesson Details

7844-01: Product Introduction v2019.1

Lesson Objectives

  • Explain the Store Operations solution
  • Provide an overview of the Workforce Management (WFM) product
  • Describe the key features and process flow of WFM
  • Describe the architecture of WFM
  • Explain the user interface and navigation options in WFM
  • Describe different personas and user roles in WFM

Lesson Exercises

Not Applicable

7 Hours ILT
7844-02: Forecasting v2019.1

Lesson Objectives

  • Explain the forecasting feature in WFM
  • Explain the setup and configuration requirements for forecasting
  • Explain the forecasting automation task

Lesson Exercises

Not Applicable

3 Hours ILT
7844-03: Labor Demand v2019.1

Lesson Objectives

  • Explain the labor demand feature in WFM
  • Explain the setup requirements for labor demand

Lesson Exercises

Not Applicable

7 Hours ILT
7844-04: Scheduling v2019.1

Lesson Objectives

  • Explain the scheduling feature in WFM
  • Explain the setup requirements for scheduling
  • Describe the scheduling tasks performed by different personas
  • Explain the budgeting feature in WFM
  • Explain budgeting implementations
  • Describe the scheduling prioritizations of budgeting

Lesson Exercises

Not Applicable

6 Hours ILT
7844-05: Time & Attendance and Pay v2019.1

Lesson Objectives

  • Explain the Time & Attendance feature in WFM
  • Explain the setup requirements for Time & Attendance
  • Describe the time and attendance tasks performed by different personas
  • Explain the pay feature in WFM
  • Explain the setup requirements for pay

Lesson Exercises

Not Applicable

3 Hours 30 Minutes ILT
7844-06: Workforce Management Mobile v2019.1

Lesson Objectives

  • Explain the employee self-service feature in WFM Mobile
  • Explain the user interface and navigation options in WFM Mobile

Lesson Exercises

Not Applicable

2 Hours 30 Minutes ILT
7844-DL: Additional Resources v2019.1

Lesson Objectives

3 Hours ILT