4685: Returns Management System v2025.1
Course Type
- Self-Paced
Duration
- 1 Hour, 15 Minutes
Target Audience
- EndUser
- SuperUser
Course Description
This curriculum offers an overview of Blue Yonder's Returns Management System. It describes Core Returns Management Service, the Returns Management modules, and the use of the administrator, merchant, and customer portals.
Course Notes
Lesson Details
Lesson Objectives
This lesson describes how the Returns Management solution can help businesses resolve issues faced in managing returns. It also describes scenarios to explain how the solution helps companies improve their returns process.
5 Minutes VideoLesson Objectives
This lesson describes the components of Core Returns Management Service and the modules of Returns Management System.
6 Minutes VideoLesson Objectives
This lesson describes how Returns Initiation can help businesses offer a user-friendly returns process. It also describes the key features of Returns Initiation
6 Minutes VideoLesson Objectives
This lesson describes the types of drop-off kiosks offered by Returns Management System. It also describes scenarios to explain how drop-off kiosks simplify returns for customers.
5 Minutes VideoLesson Objectives
This lesson describes how the Returns Processing module helps businesses process returns from customers. It also describes the key features of the module and its offerings—In-Store Returns Processing and Warehouse Returns Processing System.
10 Minutes VideoLesson Objectives
This lesson describes the key user interface elements of the administrator portal of Returns Management and lists the steps of adding a new merchant to the portal.
5 Minutes VideoLesson Objectives
This lesson describes the user interface of the Returns Management System merchant portal and explains the tasks of configuring the portal settings.
3 Minutes VideoLesson Objectives
This lesson describes the steps of tasks such as booking a return, creating a routing rule, and so on.
10 Minutes VideoLesson Objectives
This lesson describes some of the tasks of configuring the customer portal, such as adding a returns policy, selecting a return approval mode, and so on.
5 Minutes VideoLesson Objectives
This lesson describes some of the tasks of configuring the customer portal, such as configuring returns methods, editing returns reason codes, and so on.
8 Minutes VideoLesson Objectives
This lesson describes some of the tasks of configuring the customer portal, such as setting the default return window, configuring custom return windows, and so on.
5 Minutes VideoLesson Objectives
This lesson describes some of the tasks of configuring the customer portal, such as customizing the returns page and the branding elements and the portal settings.
8 Minutes Video